About The Role

Be the first point of contact for clients (inbound or outbound) leveraging different platforms
Understand the goals & objectives of the student(s); identify customer needs, clarify information, provide appropriate solutions and alternatives
Provide guidance to the student over phone/email about navigating the industry leading TC Global student portal
Connect with interested customer base and onboard them on the TC Global Student Portal
Support students on administrative requirements concerning higher education admissions, application and visa management
Assisting teams in the value chain and across business functions in managing and executing relationships over the phone and online
Develop insight and exposure into countries, areas of study and businesses
Study and manage the inflow of data for identification of opportunity and influencing decisions
Regularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growth

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Analyst Student Onboarding - Delhi HQ