Office Lead in Los Angeles

ABOUT THE COMPANY

Camden Center is a partial hospitalization and intensive outpatient treatment center that offers comprehensive, multi-disciplinary treatment for psychiatric and addictive disorders. Our staff is comprised of nationally recognized medical doctors, psychotherapists, and integrative medicine specialists

who have been recruited as experts in their field to work with our patients. Camden Center is a medical organization established and operated by physicians, and is

founded on the principles of clinical excellence, compassionate care, and respect

for our patients.

ABOUT THE POSITION

The office lead will be expected to provide clerical support to all Camden Center staff and to create and uphold a welcome and organized work environment. The office lead will also be responsible for supporting the administrative front desk team and reporting to the office manager. This position is a fully in-person position and open to growth as the company expands.

RESPONSIBILITIES

Core duties and responsibilities include

Managing and training front desk team members

Delegating tasks to the front desk team

Answering phones, transfer calls to the appropriate station, and take detailed messages as needed; differentiate urgent messages and regular calls that can be returned at the end of the day

Meet with front desk team members for bi-weekly check-ins

Maintaining inventory of office and clinical supplies and report orders/restock to the Office Manager

Impeccable record keeping of office furniture, art, and other furnishings within the office spaces

Surveying and communicating office maintenance repairs to the Office Manager

Compose emails to staff, and associates with professionalism and correct use of grammar and vocabulary

Enforcing and collaborating with Clinical and Administrative Leadership on protocols and procedures

Use discretion and good judgment in handling sensitive and confidential information

Follow all HIPAAs regulations, requirements, and guidelines

Organizing patient files and information into Medical Records Database and Google Drive

Completing patient intakes and upload the documents to the electronic medical record

Maintaining cleanliness at the highest level for common areas and therapy offices either by self or delegating tasks to front desk team

Prioritizing multiple tasks, meeting deadlines, and maintaining excellent attention to detail

Collecting samples and prepare urinary analysis screenings for laboratory testing

Distributing medications and taking vitals and weight of the patients

Open to learning and adapting to new responsibilities

Providing tours for visitors and colleagues of the company

POSITION REQUIREMENTS

• Exceptional interpersonal and leadership skills
• Strong computer and internet research skills; proficiency in the use of Google Workspace
• Professionalism of the highest caliber in all interactions with patients and staff
• Ability to work well with all levels of management, staff, patients, and vendors
• Must be able to legally work in the United States and provide documentation (2 forms of ID and/or Green Card)
• Must be able to sit and stand at length (up to 4-hours)
• Must be able to lift, push, and pull up to 25-pounds
• Must be able to kneel, bend, and squat

SUPERVISORY RESPONSIBILITIES

Assists with supervising Front Desk team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include recruiting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; managing crises; and addressing complaints and resolving problems.

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40 hours/week. Pay range is $27.00/hour - $35.00/hour. Salary commensurate with experience.

Benefits for full-time employees include medical, paid and sick time off, matching 401(k), holiday pay, and a flexible spending account.

Job Type: Full-time

Keywords: administrative, healthcare, mental health, therapy, treatment center