Inside Sales & Customer Service Representative

Respond to customer inquiries, pricing requests, cash sale (COD) requests, quotations, and special project opportunities. Review tender documents to identify concrete specifications, quantities, and project requirements. Prepare, maintain , and distribute pricing information and support the administration of customer pricing programs. Support sales objectives by maintaining customer relationships and identifying opportunities to grow existing accounts. Follow up on quotations, bid results, project opportunities, and workload tracking activities. Review daily invoicing for accuracy and assist with customer account administration. Enter customer orders accurately and efficiently, ensuring delivery details, schedules, and customer instructions are complete. Coordinate customer requirements with Dispatch, Production, Quality Control, and Sales teams. Facilitate mix design requests and technical inquiries with the Quality Control Department. Promote value-added products and services to customers where appropriate . Provide customers with product information and application guidance. Interact regularly with plant personnel to support daily operational requirements. Answer a high volume of incoming calls and emails in a professional and timely manner. Maintain accurate records and documentation related to customer accounts, orders, and quotations. Perform other duties as assigned.