Customer Service Representative I

SUMMARY Receives phone calls and electronic communications from internal and external customers, in many cases serving as first point of contact with the College. Supports customer service by providing answers to inquiries or links to appropriate party or academic and student service support offices as needed. Processes requests, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. DUTIES AND RESPONSIBILITIES Duties and Responsibilities include, but are not limited to: *Answers incoming calls to the College's call center from internal callers, community members, new, continuing and returning students and responds to their inquiries or directs call as appropriate. *Serves as point of contact for electronic communications and mailings received from both students and non students. Responds to and processes requests for information including those initiated by the marketing and communications and the enrollment management departments related to recruitment and retention activities. *Encourages potential students to enroll and provides support to potential and existing students by researching inquiries as needed, obtaining follow up information from the appropriate department, communicating the information and following up to ensure customer satisfaction. Initiates external communications including welcome calls to new students and follow up calls to potential students. Provides information including course cancellations and changes. Enters and updates student information into college-wide databases and systems. Provides other support functions related to the College enrollment/retention and marketing process. Processes credit card payments. Performs other related duties as assigned. *denotes essential function