Records Specialist II

SUMMARY Oversees and serves as key resource for all facets of academic record keeping. Provides processing and records support to assist students with documentation of achievement at the college. DUTIES AND RESPONSIBILITIES Duties and responsibilities include, but are not limited to: *Certifies completion of academic degree programs. *Reviews College and foreign high school transcripts, determines eligibility for and awards comparable credit. * Prepares diplomas and certificates of proficiency. Produces transcripts for degree recipients. *Evaluate student information related to transfer credit, credit by exam and other comparable credit and post into Banner. * Responds to inquiries, resolves problems and concerns related to student records. * Processes substitutions and waivers forms. * Identifies and corrects discrepancies in the student record, including correction of duplicate records (pidms) and the investigation/correction of blended records. * Processes change of grade forms and posts grades not submitted via on-line grading. Completes transcript requests by preparing official transcripts including requests for emergency processing. Maintains list of graduates for commencement ceremony. Answers telephone, provides basic information and directs calls. Uses scanning technology to update electronic files. Corresponds with students and or interprets and verifies compliance regarding degree and transfer curricula requirements, deadlines and procedures. Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Performs other related duties as assigned. *denotes essential function