Travel Consultant / Sr. Travel Consultant ( International Amd)

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Travel Consultant

Location: Lower Parel, Mumbai

Experience: 2-4 years

Key Responsibilities

• Handle international flight amendments including date change, reissuance, rerouting, cancellation, refund, and name correction as per airline policies.
• Interpret and apply fare rules accurately for revalidation and reissue cases.
• Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
• Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
• Provide prompt support to B2B agents via calls, emails, and CRM tools.
• Maintain TAT and SLA as per company standards.
• Ensure accurate documentation and maintain proper case notes in the system.
• Handle queue management and prioritize urgent cases.
• Support escalations and complex amendment scenarios efficiently.

Required Skills & Competencies

• Strong knowledge of international ticketing and amendment processes.
• Hands-on experience in GDS (Amadeus / Galileo / Sabre).
• Good understanding of fare construction and airline penalty structures.
• Ability to handle pressure and manage high volumes.
• Strong communication skills (written & verbal).
• Attention to detail and analytical skills.

Eligibility Criteria

• Minimum 2–4 years of experience in international air ticketing/amendments.
• Experience in B2B travel operations preferred.
• Graduate in any discipline.
• Flexible to work in rotational shifts (including night shifts if required).