Travel Consultant - International & Domestic Refunds

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Key Responsibilities

Handle

• International & Domestic air ticket refund requests
• raised by agents on the TripJack platform.
• Process refunds for
• cancellations, schedule changes, and airline disruptions
• .
• Verify booking details, fare rules, and cancellation policies before processing refunds.

Coordinate with

• airlines, consolidators, and GDS teams
• for refund approvals and status updates.

Track

• pending refunds and follow up with airlines
• to ensure timely settlement.
• Maintain proper
• documentation and records of refund transactions
• .
• Communicate refund status and timelines clearly to agents.
• Ensure compliance with
• airline policies, ADM rules, and company SOPs
• .
• Work closely with
• ticketing, amendments, and disputes teams
• for complex cases.

Maintain

• MIS reports for refund cases and TAT monitoring
• .

Required Skills

• Good knowledge of
• International & Domestic air ticketing and refund processes
• .

Understanding of

• fare rules, airline policies, and cancellation charges
• .
• Experience working with
• GDS systems (Amadeus / Galileo / Sabre)
• .

Familiarity with

• B2B travel platforms like TripJack, TBO, or similar OTA systems
• .
• Strong attention to detail and problem-solving ability.
• Good communication and coordination skills.