Travel Consultant - Contact Center

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Key Responsibilities

• Handle inbound and outbound calls related to travel operations.
• Assist agents/customers with booking support, modifications, cancellations, and basic fare queries.
• Coordinate with airlines, hotels, and internal teams for issue resolution.
• Follow up on KYC documentation and agent onboarding-related queries.
• Ensure accurate updating of bookings and customer records in internal systems.
• Provide timely and effective resolution to customer and agent concerns.
• Maintain service quality standards and turnaround times.

Required Skills & Competencies

• Good verbal and written communication skills.
• Experience in contact center or travel operations preferred (freshers may apply).
• Basic knowledge of air ticketing or travel processes is an advantage.
• Proficiency in MS Office and CRM/booking systems.
• Customer-centric approach with strong problem-solving skills.
• Ability to work in shifts and handle call volumes efficiently.