Travel Consultant / Sr. Travel Consultant - API Team

TripJack

• A Great Place to Work® and the trusted tech platform for over 60K+ travel
• agents across India!
• We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
• sense of belonging our people feel every day. This recognition reflects our commitment to a
• culture where our teams grow, collaborate, and drive the future of travel technology, while
• consistently delivering excellent service to our agent partners.
• With over 35+ years of travel experience between the founders, TripJack has always prioritized
• the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
• airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
• Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
• post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
• booking & management experience for our agent partners.

Role: Travel Consultant

Location: Lower Parel, Mumbai

Experience: 2-6 years

Key Responsibilities

Ticketing & Reservations

Handle

• domestic & international flight bookings
• and reservations using GDS systems such as

Amadeus, Sabre, Galileo

• .
• Issue, reissue, cancel, and refund tickets
• in compliance with airline policies and fare rules.
• Manage itinerary changes, seat assignments, special requests, guest preferences, and ancillary services.

Customer Interaction & Support

• Respond to customer inquiries about flight schedules, fare details, ticketing policies, and travel documentation with professionalism.
• Provide timely resolution of ticketing issues and complaints; follow up to ensure customer satisfaction.
• Communicate proactively with travel agents, internal teams, and airline partners to resolve operational challenges.

Required Skills & Qualifications

• Bachelors degree
• in Travel & Tourism, Hospitality, or related field preferred.
• Proficiency in GDS systems
• (Amadeus, Sabre, Galileo) and airline reservation platforms.
• 2-4 years
• of experience
• in airline ticketing or travel industry roles (for Senior level).
• IATA certification is a plus (preferred but not mandatory)
• Interested please share resume on
• <[email hidden]>