Cruise Operations Executive

About Tripjack

• TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
• agents across India!
• We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
• sense of belonging our people feel every day. This recognition reflects our commitment to a
• culture where our teams grow, collaborate, and drive the future of travel technology, while
• consistently delivering excellent service to our agent partners.
• With over 35+ years of travel experience between the founders, TripJack has always prioritized
• the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
• airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
• Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
• post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
• booking & management experience for our agent partners.

Key Responsibilities

Holiday & Cruise Operations

Manage

• end-to-end holiday bookings
• (domestic & international) including

Cordelia Cruises

• Design and curate
• customized itineraries
• based on customer requirements
• Ensure accurate costing, pricing, and timely delivery of proposals

Query Handling & Conversions

Handle inbound/outbound travel queries via calls, emails, and other channels

Drive

• high conversion rates
• by providing personalized travel solutions
• Upsell/cross-sell relevant travel products (hotels, activities, cruises, etc.)

Stakeholder Coordination

Coordinate with

• internal teams
• (sales, contracting, ticketing) for smooth execution

Liaise with

• external partners/vendors
• (DMCs, hotels, cruise partners)
• Ensure seamless booking, confirmations, and service delivery

Customer Experience

Ensure a

• smooth and delightful customer journey
• from inquiry to trip completion
• Proactively resolve customer issues and escalations
• Maintain high service standards and customer satisfaction scores

Key Requirements

• 2–6 years of experience in
• holiday packages / travel operations / cruise handling
• Strong knowledge of
• domestic & international destinations

Experience with

• Cordelia Cruises or cruise bookings
• is a plus
• Excellent communication, sales, and negotiation skills
• Strong attention to detail and multitasking ability
• Customer-first mindset with problem-solving approach