Hotel Operations - Escalation Desk

About Tripjack

• TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
• agents across India!
• We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
• sense of belonging our people feel every day. This recognition reflects our commitment to a
• culture where our teams grow, collaborate, and drive the future of travel technology, while
• consistently delivering excellent service to our agent partners.
• With over 35+ years of travel experience between the founders, TripJack has always prioritized
• the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
• airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
• Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
• post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
• booking & management experience for our agent partners.
• Role: Executive/Senior Executive – Hotel Operations

Key Responsibilities

• Handle incoming and outgoing travel agents/ suppliers/ internal calls.
• Handle email communication with travel agents/ suppliers/ internal staff
• Help Travel agent/ internal staff for booking-related queries, amendments and escalations.
• Provide technical support to travel agents and resolve operational issues.
• Thorough understanding of the portal for the hotel product and ancillary services.
• Coordinate with suppliers for Confirmation, amendments, complaints, escalations.
• Negotiate best terms with suppliers for agent escalation cases.
• Handling pending/ failed bookings and ensuring conversions.
• Provide best-in-class quantitative and qualitative service to travel agents.