IT Support Specialist (L1/Help Desk)

**IT Support Specialist (L1/Help Desk)**

**Location: Winston-Salem, NC**

**Salary: $40,000 - $50,000 + Benefits**

**Benefits: Medical, Simple IRA w/match, Holidays, PTO**

**Job Type: Full-Time**

**Typical Hours: Mon-Fri; 40 hrs. (Flexible)**

**Start Date: ASAP**

**Sponsorship not available**

**IT Support Specialist (L1/Help Desk) Description**

Our client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an **IT Support Specialist** to join their collaborative team. In this role, you will provide Level 1 support to business clients, resolving common hardware, software, Microsoft 365, and end-user issues while escalating more complex problems as needed. This position is fully in-office, providing remote help desk support for workstation deployments, hardware installations, and client onboarding. If you're eager to learn, enjoy working as part of a team, and want to grow your career with a company that values trust, innovation, accountability, and strong client partnerships, we'd love to hear from you.

**IT Support Specialist (L1/Help Desk) Responsibilities**

• Respond to client support requests via phone, email, and ticketing system
• Provide Level 1 remote and occasional onsite technical support
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues
• Perform password resets, user account administration, and basic Active Directory support
• Configure and deploy workstations, laptops, and other end-user hardware
• Document support requests and escalate complex issues as needed
• Assist with new client onboarding, workstation deployments, and day-to-day technical support

**IT Support Specialist (L1/Help Desk) Qualifications**

• Bachelor’s degree in an IT field **OR** 1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)
• Strong Windows 10/11 desktop support experience required
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required
• Excellent communication skills with a strong customer service mindset required