Ticket Office Representative

Working on UNM’s main campus, this position will work both daytime hours in the UNM Bookstore Ticket Office as well as nights and weekends at the CFA Ticket Office and Center for Collaborative Arts Technology (CCAT) Ticket Office. This position supports UNM Ticketing Services’ role on campus as the ticket service provider for campus venues including Popejoy Hall, Rodey Theatre, Keller Hall, Carlisle Gym (The Elizabeth Waters Center for Dance), The Experimental Theatre and the upcoming CCAT concert hall. This position will interact directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns, including processing subscription and season-ticket orders and seat change requests. This position will also be responsible for building all CCAT events in Paciolan (UNM’s Ticketing System). In addition, this position will supervise ticket office activities during a variety of events including Main Stage Events at Popejoy Hall, UNM Music events in Keller Hall, Theatre performances in Rodey Theatre and The Experimental Theatre, as well as all events held at CCAT. This position will also perform a variety of administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities. Most notable, this position will oversee scheduling all Patron Experience student interns, including the rotation through multiple roles within the department according to event/office needs and will provide training for student employees and support staff, including the creation and implementation of a daily briefing for all student employees. Also performs other miscellaneous job-related duties as assigned. This position requires a mix of daytime and nights/weekend hours; this position is not eligible for remote work.