Student Intermediate Level

The UNM Information Technologies Campus Outreach Engagement team is seeking a student employee to perform hardware support and repairs for user departments. Resolves hardware, software, and communication problems/conflicts/defects. Will interact with customers, recommend, and purchase inventory, and control supplies and/or parts. Assists with Lobo BrainBar customer support. May assist with device decommissioning at our Surplus offices. Duties and responsibilities include: 1. Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of Windows Mac computers and peripherals 2. Provides intermediate hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts 3. Evaluates existing computer systems hardware; based on customer needs, customizes and tests computer systems and resolves configuration conflicts and errors. 4. Installs, integrates, and configures new computer systems and hardware for users 5. Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations 6. Reviews, prioritizes, and processes problem reports; documents the progress of projects 7. Maintains a high-level quality of customer service standards in dealing with and responding to questions 8. Performs miscellaneous job-related duties as assigned