Student Support Tech Aid

SUMMARY: Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems. DUTIES AND RESPONSIBILITIES: Answer customer requests via telephone, chat, AAQ’s and walk-in. Provide support per the Support Center triage process: Accurately log call, including description of issues, required information, and troubleshooting steps. View all Whiteboards for current issues and outages. Search Public and Private FastInfo Knowledge bases for answers/troubleshooting steps and relevant processes and agreements. Provide customer with answer/troubleshooting if possible. Perform testing of new ITS Services. Special projects as assigned. Other job-related duties as assigned.