Retention Call Center Specialist – Sales & Loyalty

Overview Are you a performance-driven professional with a knack for persuasion and a passion for customer loyalty? As a Retention Specialist at ibex, you will be the front-line defense dedicated to preserving customer loyalty and driving revenue stability for Verizon/Frontier. You will step into the most critical moment in the customer lifecycle: the exact moment a customer considers leaving. We are looking for an elite communicator who thrives in a goal-oriented environment, actively neutralizes churn risks, and can turn high-stakes service interactions into revenue-generating opportunities through empathetic,...