Senior Customer Success Manager

Summary/objective Mobile Tech RX is the leading business management platform for automotive reconditioning companies, serving thousands of businesses across PDR, paint touch-up, wheel repair, detailing, and ADAS calibration. As we continue to grow, we are establishing a Customer Success function and seeking an experienced, entrepreneurial Senior Customer Success Manager to build and lead it. As the founding member of the Customer Success team, the Senior Customer Success Manager (CSM) builds and executes the customer success strategy from the ground up. This is a hands-on role: the CSM owns both strategy and execution, personally managing key customer relationships while creating scalable processes, metrics, and programs that drive retention and growth...