Supervisor, II Account

Position Functions: · Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives. · Supervises driver performance to ensure proper balance is achieved with business needs and driver needs. · Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations. · Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication. · Maximize company profitability and revenue through appropriate equipment utilization. · Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty. · Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes. · Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service. · Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence. · Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity. · Collaborate with other operational and support departments on various tasks. · Yard duties as assigned. · Proactively work to assist others in achieving the organization’s objectives. · Collaborate with all levels of the organization to harness the collective intelligence of the workforce. · Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement. · Proactively work to assist others in achieving the organization’s objectives. · Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. · Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. · Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.