People Operations Specialist

Work mode: Hybrid

Reports to: VP Finance

Voyagu

is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier trip planning, booking, and managing.

Being part of a growing billion-dollar travel industry, we already have millions in our revenue and a team of a hundred people with offices in San Francisco, Amsterdam, Warsaw, and Mexico City, and we keep expanding.

Role Summary

• Own the contractor lifecycle end-to-end, from onboarding to offboarding
• Be the main point of contact for contractors
• Make sure contractor payments are accurate, well-documented, and on time
• Support broader payroll-related processes
• Bring together operations, documentation, and financial tracking in one role

Payroll & Compensation Responsibilities (Core Focus)

• Manage the contractor payment process from start to finish (gathering data, checking it, preparing it for payout)
• Make sure signed contracts, agreed rates, and actual payments all line up
• Double-check payment details (rates, bonuses, adjustments) before they're sent to Finance
• Help prepare monthly contractor payroll files
• Calculate and verify variable pay (bonuses, incentives, commissions)
• Keep a clear record of compensation changes (rate updates, one-off payments, corrections)
• Spot differences between expected and actual payments, and help resolve them
• Work with Finance and external providers to keep payouts accurate and on schedule
• Maintain an organized record of rates, payment terms, and payment history
• Help keep everything audit-ready, so payments can always be traced back to contracts and approvals

Reporting & Financial Visibility

• Put together regular contractor payroll reports (monthly and ad hoc)
• Give visibility into total contractor costs (by team, function, or location)
• Compare planned vs. actual payments and help explain any differences
• Keep compensation and payment data organized and up to date
• Support Finance with forecasting contractor-related costs
• Build and maintain simple dashboards and reports in Excel or Google Sheets
• Help keep compensation data clear, consistent, and easy to double-check

What We're Looking For (Must Have)

1+ years of experience in a role that required accuracy, structure, and attention to detail — for example in sales operations, customer service, people/HR operations, finance, or general operations

Comfortable working with numbers, spreadsheets, or structured data day-to-day

Solid Excel / Google Sheets skills (formulas, basic data checks — we're happy to help you build on this further)

Used to juggling multiple tasks and deadlines at once

Naturally detail-oriented — you notice when something doesn't add up

Comfortable working in a structured, process-driven environment

Fluent English (written and spoken)

Nice to Have

Experience with payroll, compensation, or financial operations

Experience working with contracts, invoices, or formal documentation

Experience with contractor or freelance-based work models

Familiarity with Polish payroll or EU contractor setups

Experience with variable compensation models (bonuses, commissions)

Experience working with external payroll providers

Basic understanding of accounting or financial reconciliation

Experience building reports or dashboards

If you're great with numbers, highly organized, and looking to grow into a specialized finance/HR-adjacent role — we'd love to hear from you, even if your current title doesn't look like an obvious match on paper.