About The Role

Develop and lead the company’s commercial intelligence and CRM strategy
Build scalable processes to improve customer engagement, revenue visibility, and commercial effectiveness
Establish KPIs, dashboards, and executive reporting frameworks

Own and optimize the company’s CRM ecosystem (e.g., Salesforce, HubSpot, Dynamics 365)
Improve CRM adoption, data quality, governance, and workflow automation
Partner with commercial teams to enhance customer segmentation and opportunity tracking

Identify and implement AI-powered solutions to improve commercial efficiency and customer intelligence
Drive adoption of AI tools for workflow automation, predictive analytics, customer insights, and operational reporting
Evaluate emerging AI technologies and recommend scalable applications across CRM and commercial operations
Collaborate with technical and business stakeholders to support AI transformation initiatives

Partner closely with Sales, Marketing, Customer Service, Finance, and IT teams
Support leadership decision-making with timely and accurate business intelligence
Align CRM and analytics initiatives with organizational goals

Build and mentor a high-performing commercial intelligence and CRM operations team
Foster a culture of innovation, accountability, and continuous improvement
Manage external vendors, consultants, and CRM/AI technology partners as needed
Bachelor’s degree in Business, Data Analytics, Life Sciences, Information Systems, or related field
8+ years of experience in CRM, commercial operations, business intelligence, or customer analytics
Experience leading CRM platforms such as Salesforce, HubSpot, or Dynamics 365
Strong analytical and problem-solving skills with experience in data reporting and dashboard tools
Experience leveraging AI, automation, or predictive analytics in commercial or customer operations
Strong cross-functional leadership and stakeholder management capabilities
Excellent communication and presentation skills

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商业分析与CRM战略总监(J24063)