Vendor Relationship Management Lead

About FIS

• Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in
• financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial,
• passionate and above all fun.
• About the candidate
• The successful candidate is a relationship-driven leader who excels at influencing outcomes across complex organizational and supplier landscapes. This
• role is the business-facing leader responsible for supplier performance, governance, value delivery, and stakeholder alignment.
• They are highly skilled at building credibility with senior leaders, managing difficult conversations, navigating competing priorities, and fostering
• accountability through data-driven reporting, scorecards, and executive communications.
• Success in this role requires strong communication and influencing capabilities, an ability to manage complex internal and external relationships, and a
• proven track record of driving supplier performance, commercial outcomes, and value realization through collaboration and governance.
• The ideal candidate combines strategic thinking, business acumen, and stakeholder management expertise to ensure suppliers deliver against operational,
• service, risk, and business objectives while strengthening long-term partnerships.
• What you will be doing

Influence & Stakeholder Management

• Build trusted partnerships across internal and external stakeholders to align priorities, manage competing interests, and drive successful business outcomes.
• Influence decisions and drive accountability through strong communication, credibility, and data-driven recommendations rather than direct authority or contract ownership.
• Effectively navigate complex stakeholder relationships, resolve escalations, and lead difficult conversations while maintaining productive and collaborative partnerships.
• Communicate supplier performance, risks, opportunities, and strategic recommendations to executive stakeholders in a clear and actionable manner.

Supplier Performance & Accountability

• Establish and lead performance management practices that hold suppliers accountable for service delivery, operational performance, contractual commitments, and continuous improvement objectives.
• Drive resolution of supplier issues and performance gaps through governance forums, service reviews, and cross-functional collaboration.

Governance, Reporting & Communications

• Deliver meaningful scorecards, reporting, and governance communications that provide visibility into supplier performance, risks, trends, and business impact.
• Leverage data and analytics to support decision-making, identify improvement opportunities, and enable informed executive discussions.

Business Value & Strategic Alignment

• Align supplier capabilities, services, and performance objectives with business strategy, operational priorities, and long-term organizational goals.
• Identify opportunities to optimize supplier relationships, improve operational effectiveness, mitigate risk, and maximize value realization.

What you bring

• Demonstrated ability to build trusted relationships, influence difficult stakeholders, and drive accountability across multiple levels of the organization through effective communication, collaboration, and data-driven insights.
• Strong Project Management skills with proven experience in successfully managing and executing multiple initiatives.
• Experience with contract management, SLA frameworks, and performance analytics.
• Knowledge of third-party risk management processes and regulatory frameworks (e.g., DORA, outsourcing regulations, data protection)

Education

• Bachelor’s degree required, graduate degree preferred; business, economics, finance, supply chain, or related studies preferred.
• Bonus if you have

• Proven experience managing supplier or partner relationships in a business function. (e.g., Technology, Operations, Marketing, Product, Finance)
• Strong understanding of Technology Development domain and operations.
• Strong understanding of operational service delivery management principles. (e.g., monitoring SLAs, issue identification and remediation)
• Ability to interpret commercial terms, scopes of work, KPIs and financial models.

What we offer you

• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• Time to support charities and give back in your community.
• A fantastic range of benefits designed to help support your lifestyle and wellbeing.
• Great workspaces with dedicated and motivated colleagues.
• A broad range of professional education and personal development opportunities.

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