IT Support Specialist – Bad Vilbel, Germany

## **IT Support Specialist – Bad Vilbel, Germany**

**Company Overview**

Join FrontWell Solutions, an industry leader in Laboratory Information Management Systems and Manufacturing IT Solutions. As a premier consulting firm, we specialize in advanced technological solutions aimed at enhancing operational excellence in the life sciences sector. Our commitment to innovation and excellence has established us as a trusted partner in the industry, helping our clients achieve strategic business outcomes.

**Position Overview**

FrontWell Solutions seeks a proactive **IT Support Specialist** to deliver front-line technical support and system maintenance across our local and remote team members. You’ll troubleshoot, document, and enhance IT systems ensuring smooth day-to-day operations.

**Key Responsibilities**

• Provide 1st and 2nd line IT support for hardware, software, and network issues.
• Manage user access and security configurations across Microsoft 365.
• Set up new devices and manage replacement equipment.
• Document IT incidents and implement preventative measures.
• Support process improvements and maintain data compliance.

**Qualifications**

• Degree or IT systems training.
• At least 2 years experience in tech support or helpdesk environments.
• Fluency in German and English.
• Working knowledge of Microsoft 365, Windows OS, and Active Directory.
• Excellent troubleshooting and communication skills.

**Working Conditions**

Bad Vilbel-based with minimum four days onsite weekly.

**Why Join FrontWell Solutions?**

At FrontWell Solutions, we go beyond offering competitive remuneration; we're committed to creating a supportive and transparent work environment. With us, you'll benefit from:

Fair Work Conditions: We believe in transparency and fairness in all our policies.

Remote Work Infrastructure: Our state-of-the-art setup enables seamless remote work, ensuring you can perform at your best, regardless of location.

Innovative Culture: Immerse yourself in our start-up spirit and can-do mentality. We encourage creativity and innovation at every level.

Empowerment and Feedback: A culture grounded in trust, empowerment, and constructive feedback, fostering personal and professional growth.

Career Growth: With a proven track record, we offer tailored career plans to help you achieve your ambitions, offering opportunities for early responsibility in a supportive environment.

Work-Life Harmony: We prioritize your work-life balance, tailoring our approach to match your personal preferences.