Engineer – Incident & Problem Management

To support effective operation, coordination, control, and continual improvement of Incident Management, Major Incident Management, and Reactive and Proactive Problem Management across in-scope services. The role helps ensure that incidents are accurately recorded, prioritized, escalated, communicated, restored, validated, and closed within agreed targets, and that recurring or high-impact issues are investigated and reduced through structured root-cause analysis, known-error management, and corrective action. Working under the guidance of the Practice Manager or Senior Consultant, the role contributes to service reliability, customer experience, operational resilience, auditability, and continual learning.