Service Banker

## Description
**Position Purpose:**
Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.
**Job Duties and Responsibilities:**

• Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
• Maintain and balance cash drawers and reconcile any discrepancies.
• Balance vaults, ATMs, and coin machines, as required.
• Ability to open new accounts.
• Knowledge of deposit products and services
• Excellent communication and interpersonal skills
• Log referrals and customer feedback through internal system on a regular basis.
• Handle currency, transactions, and confidential information in a responsible manner.
• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Meet Personal SMART Goals.
• Complete required annual training and maintain knowledge relevant to the role.
• Participate in bank and community initiatives to strengthen visibility and reinforce Firstar’s commitment to the communities it serves.
• Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives.

## Qualifications
**Skills and Abilities Required:**

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.

**Experience and Education Requirements:**

• Minimum two (2) years Teller experience, preferred.
• High school diploma, or equivalent.

**Physical Requirements:**

• Prolonged periods of sitting at a desk and working on a computer, with occasional standing and walking throughout the office.
• Occasional bending, reaching or stooping as needed to retrieve files, office supplies, or materials.
• May occasionally lift and/or move items up to 25 pounds (e.g., files, office supplies, packages.)
• Requires the ability to communicate effectively, including the use of visual acuity for reviewing documents and screens and auditory ability for conversations in person and by phone.

**Core Values in Action:**

• **Integrity**: Leads by example with ethical decision-making, honesty, and accountability.
• **Trust**: Builds confidence through transparent communication and consistent follow-through.
• **Respect**: Treats others with kindness, professionalism, and appreciation for diverse perspectives.
• **Better Together**: Fosters collaboration and teamwork to achieve shared goals through strong, trust-based relationships.
• **Client & Community Focused**: Puts clients and community first through responsive service and meaningful engagement.

*Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets*