Concierge - St Paul Collection - Denver, CO

## Description

At **St Paul Collection**, we're more than just a place to live—we're a community where residents feel welcomed, valued, and connected. We are seeking a professional, service-oriented, and customer-focused **Concierge** to join our team and play a key role in creating an exceptional experience for residents, guests, and visitors.

**What You'll Be Doing**

As our **Concierge**, you'll serve as a welcoming presence within the community, providing exceptional customer service while helping ensure a positive, safe, and enjoyable experience for residents and guests. Key responsibilities include:

• Greeting residents, guests, vendors, and visitors in a professional and welcoming manner
• Responding promptly to resident and guest inquiries, requests, and concerns with a high level of customer service
• Coordinating concierge services and assisting with requests, reservations, and community information
• Providing recommendations regarding local attractions, restaurants, entertainment, and community resources
• Assisting in resolving resident and guest concerns while ensuring a positive experience
• Monitoring access points and supporting community safety and security procedures
• Collaborating with onsite teams, vendors, and security personnel to ensure seamless service delivery
• Maintaining accurate records of resident interactions, service requests, packages, deliveries, and other community activities
• Communicating important information to residents, guests, and team members as needed
• Participating in training programs and staying informed about community services, policies, and events
• Promoting a positive, welcoming, and inclusive community environment
• Performing other duties as assigned

**Who You Are**
We're looking for someone who enjoys helping people, creating memorable experiences, and delivering exceptional service. The ideal candidate will have:

• Two or more years of concierge, hospitality, customer service, front desk, hotel, residential, or related experience preferred
• Outstanding customer service and interpersonal communication skills
• Professional appearance and demeanor with the ability to interact effectively with diverse audiences
• Strong verbal, written, and organizational skills
• Knowledge of local attractions, dining, entertainment, and community resources preferred
• Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment
• Self-motivated with the ability to work independently and collaboratively as part of a team
• Strong problem-solving skills and the ability to handle sensitive situations professionally
• High school diploma or GED required; hospitality-related education or certifications are a plus
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel
• Experience with property management systems, CRM platforms, or related software preferred
• Valid driver's license, current automobile insurance, and reliable transportation required
• Ability to successfully complete background screening, drug screening, and employment verification requirements

**Why You'll Love Working With Us**
We believe in taking care of our team just as much as our residents. Here's a snapshot of the perks and benefits that keep our team inspired:

• **Comprehensive Medical Plans** with flexible coverage options for you and your family
• **Dental & Vision Insurance** options to support your overall well-being
• **Health Savings Account (HSA)** with employer contributions
• **401(k) with Company Match** to support your financial wellness
• **Life & Disability Insurance** options to help protect you and your loved ones
• **Vacation Time** that starts accruing on Day 1!
• **Paid Holidays + Floating Holidays** to support work-life balance
• **Wellness Programs** to support your mind and body
• **Professional Development & Education Opportunities** to support your professional growth
• And yes — **even more supplemental benefits** to keep you covered!

**We're Committed to You**

Bryten is proud to be an **Equal Opportunity Employer**. We celebrate diversity and are committed to creating an inclusive environment for all team members.

If you need reasonable accommodations during the application or interview process, please contact **[email hidden].**

Disclaimer: Property assignments, work location, schedule, and hours are not permanent and may be modified or reassigned at any time based on business needs, operational requirements, or owner/client requests. This role requires on-site work as scheduled.