Hospice Office Manager

## Description

**About Valir Hospice**

Valir Hospice provides terminally ill patients and their families with customized medical care and pain management, as well as emotional and spiritual support. At Valir Hospice our team is committed to the belief that each of us has the right to die free of pain and with dignity. We’re a family of dedicated professionals who care for terminally ill patients using individualized pain and symptom-management plans to enhance the patient’s quality of life. Our hospice professionals are dedicated to providing patients with the compassion and care they deserve.

**WHAT WE OFFER**

• Competitive pay, retention bonuses, and referral bonuses
• Outstanding medical, dental, and vision insurance
• Paid day off for your birthday
• 401(k) with company match
• Company-paid life insurance
• Generous paid time off (PTO)
• Career development opportunities
• Employee recognition programs

**Job Summary:**

The Hospice Office Manager is responsible for overseeing the daily administrative operations of the hospice office and ensuring efficient coordination of business office functions. This position serves as a central resource for employees, patients, families, vendors, referral sources, and community partners by providing exceptional customer service and administrative support.

**Key Responsibilities**

• Oversee daily business office operations to ensure efficient workflow and exceptional customer service.
• Support recruiting, onboarding, payroll, employee records, compliance, and administrative processes.
• Coordinate accounts payable, office operations, vendor services, and business office functions.
• Maintain patient records, organizational documents, licenses, certifications, policies, and regulatory documentation.
• Provide backup support for intake, referrals, scheduling, payroll, medical records, and other business office operations.
• Prepare reports, assist with audits, surveys, and regulatory reviews, and support organizational compliance.
• Coordinate employee training, technology access, and office resources.
• Collaborate with leadership to improve operational efficiency and support special projects and organizational initiatives.
• Perform all other duties and responsibilities as assigned.

**#HOSPICE**
## Qualifications
**Required Skills/Abilities:**

• Excellent verbal and written communication skills
• Excellent interpersonal skills and customer service skills
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Knowledge of office administration practices and procedures.
• Ability to maintain confidentiality and exercise discretion.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• Proficient in Microsoft Office Suite, electronic medical record systems, payroll systems, and office technology.
• Working knowledge of HIPAA, Medicare, and healthcare compliance requirements preferred.
• Ability to adapt to changing priorities and organizational needs.

**Education, Licenses, Certifications and Experience:**

• High School Diploma or GED required.
• Associate's or Bachelor's Degree in Business Administration, Healthcare Administration, Human Resources, Accounting, or related field preferred.
• Minimum of three (3) years of office management, healthcare administration, payroll, human resources, accounts payable, or related administrative experience preferred.
• Hospice, home health, or healthcare industry experience preferred.

**Physical Requirements (Subject to Reasonable Accommodation):**

• Keyboarding/dexterity: frequently; activity exists up to 75% of the time
• Communication: ability to read, speak, and hear in English.
• Strength: sedentary position (exerting up to 5lbs of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 25% of the time