SR. DUTY MANAGER

## Description

## **Senior Duty Manager – Wheelchair Operations**

**Location:** Dulles International Airport (IAD)

**Pay Rate:** $25.00 per hour

**Employment Type:** Hourly

**Schedule:** Open/Flexible (must be available to work weekends and holidays)

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### **Position Overview**

The **Senior Duty Manager** plays a critical leadership role in ensuring the safe, efficient, and seamless daily operation of wheelchair services for airline partners supported by **Huntleigh USA** at Dulles International Airport. This position is responsible for coordinating frontline teams, maintaining operational excellence, resolving non-routine situations, and fostering a culture of safety, accountability, and continuous improvement.

The ideal candidate is a proactive leader who thrives in a fast-paced airport environment, communicates effectively with multiple stakeholders, and leads by example.

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### **Key Responsibilities**

• Oversee and coordinate wheelchair passenger services between team members, airline clients, and passengers
• Dispatch Wheelchair Attendants efficiently while documenting incoming service requests
• Ensure timely passenger pick-up and drop-off in alignment with airline expectations
• Maintain a clean, organized, and professional work environment
• Monitor and ensure proper sign-out and return of radios, phones, and equipment
• Coordinate and document employee breaks and meal periods
• Partner with coordinators to ensure wheelchairs are secured and stored in designated areas
• Maintain open, clear, and continuous communication with team members and clients
• Build and sustain strong working relationships with airline partners and internal teams
• Recognize and reinforce positive performance and teamwork
• Promote safety awareness, accountability, and compliance among Wheelchair Attendants
• Ensure accurate completion of incident reports for accidents or unusual events
• Maintain wheelchair logs to accurately document all passenger assists
• Communicate professionally with Customs, TSA, and city personnel
• Review staffing levels daily and ensure all required positions are fully staffed
• Proactively address coverage gaps and operational challenges

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### **Required Knowledge, Skills, and Abilities**

• Ability to read, write, and speak English fluently
• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities in a high-volume, time-sensitive environment
• Strong problem-solving and decision-making abilities
• Proficiency with email and Microsoft Excel
• Flexibility to work an open schedule, including weekends and holidays

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### **Work Environment**

This role operates in a dynamic airport setting and requires frequent interaction with airline representatives, passengers, and regulatory agencies. Candidates must demonstrate professionalism, reliability, adaptability, and sound judgment at all times.

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**Huntleigh USA is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.