Workforce Operations Coordinator

## Description

**Workforce Operations Coordinator**

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing patient experience and improving productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.

**Duties and Responsibilities:**

• Maintains all matters of HR and personnel in strict confidence
• Performs customer service functions by answering employee requests and questions refers escalated issues to Director of Human Resources
• Verifies documentation I-9 and maintains information.
• Submits online investigation requests and assists with new employee background checks.
• Updates HRIS with employee change requests and processes paperwork.
• Assists with processing of terminations.
• Assists with the preparation of the performance review forms.
• Assists HR Director with various research projects and/or special projects.
• Assists with recruitment and interview process.
• Schedules meetings and interviews as requested by HR Director.
• Makes photocopies, faxes documents and performs other clerical functions.
• Files papers and documents into appropriate employee files.
• Assists or prepares correspondence.
• Prepare new employee files.
• Processes mail.
• Other duties as assigned.

## Qualifications

**Competency**

• To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control demonstrates accuracy and thoroughness and monitors your own work to ensure quality.
• Adaptability, the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

• **Schedule Requirements:**
• Full-time position, 5 days per week, 3 days in office (60%), 2 days hybrid (40%).
• Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.
• **Benefits**: Health, Vision, Dental, Life, STD, LTD, 401K, PTO, and Holidays