Automotive Service Administrative Assistant

## Description

• Ensure that customers receive prompt, courteous, and effective service
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
• Review service advisor schedules to ensure appointments are set correctly using X-Time,
• Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
• Represent the dealership with pride and enthusiasm,
• Prepare documents for scanning

## Qualifications

• Automotive Dealership experience is preferred
• This position will require day/evening and Saturday flexibility
• Intermediate internet and computer skills needed
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Keyboard skills and proficiency in Word and Excel