Cafe Monitor

## Description

Job Purpose

• The Cafe Monitor at Wiley University is responsible for ensuring a safe, clean, and welcoming environment within the campus cafe. This role involves overseeing daily operations, maintaining order, and providing excellent customer service to students, faculty, and visitors.

Key Responsibilities

• Monitor the cafe area to ensure cleanliness and orderliness at all times.
• Assist in the coordination of cafe operations, including opening and closing procedures.
• Provide excellent customer service by addressing inquiries and resolving any issues promptly.
• Ensure compliance with health and safety standards within the cafe.
• Support cafe staff in maintaining inventory and replenishing supplies as needed.
• Collaborate with management to implement improvements and enhance the cafe experience.
• Report any maintenance or safety concerns to the appropriate department.
• Foster a welcoming atmosphere for all patrons, promoting a positive and inclusive environment.

## Qualifications

Required Education

• High school diploma or equivalent.

Required Experience

• Previous experience working in a customer service role, preferably in a food service environment.
• Experience in handling cash transactions and operating a point-of-sale system.

Required Skills and Abilities

• Excellent communication and interpersonal skills to effectively interact with customers and staff.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Strong problem-solving skills and the ability to handle customer complaints professionally.
• Basic knowledge of food safety and hygiene practices.
• Ability to stand for extended periods and perform physical tasks such as lifting and carrying supplies.