Service Manager (72811)

## Description

**Position Summary**

The **Service Manager** is responsible for leading and overseeing Valcourt’s Pro Xpress service operations, ensuring consistent delivery of high-quality service on all projects under $25,000. These projects include emergency temporary repairs, leak investigations, corrective maintenance, and other small-scale service work.

The Service Manager plays a critical role in driving exceptional client experiences, operational efficiency, and service excellence while upholding Valcourt’s core values of quality, safety, and integrity.

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**Key Responsibilities**

**Service Leadership & Culture**

• Foster a positive, service-driven culture focused on responsiveness, professionalism, and accountability.
• Lead the Pro Xpress service team to consistently exceed client expectations.
• Reinforce Valcourt’s brand standards through every client and field interaction.
• Promote teamwork, continuous improvement, and high performance across the service group.

**Client Experience & Relationships**

• Oversee the full service lifecycle, from initial client request through project completion and invoicing.
• Maintain strong client relationships through proactive communication and timely follow-up.
• Ensure clients are informed and supported in making sound decisions related to building maintenance and future repair needs.
• Address client concerns promptly and professionally to ensure satisfaction and retention.

**Service Operations Management**

• Manage daily service operations for all Pro Xpress projects under $25K, including emergency repairs and investigations.
• Ensure service work is scheduled, executed, and completed efficiently, on time, and within budget.
• Coordinate labor, materials, and subcontractors to meet service demands.
• Monitor job progress and quality control to ensure compliance with company standards and project specifications.

**Safety, Quality & Compliance**

• Enforce all safety policies and procedures, ensuring a safe working environment for all team members.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Stand behind the quality of service work and resolve deficiencies quickly and effectively.

**Financial & Administrative Oversight**

• Manage service project budgets, profitability, and job costing for all Pro Xpress work.
• Support accurate and timely invoicing and collections.
• Track and analyze service performance metrics to identify trends, improve efficiency, and enhance profitability.

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## Qualifications
**Qualifications**

• 5+ years of experience in construction, building services, facilities maintenance, or a related field.
• Previous service management or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Proven ability to manage multiple service projects simultaneously in a fast-paced environment.
• Strong organizational, problem-solving, and decision-making abilities.
• Demonstrated commitment to safety, quality, and continuous improvement.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.*