Construction Operations Manager (73197)

## Description

The Operations Manager is responsible for overseeing the day-to-day operational performance of a commercial specialty contracting branch focused on waterproofing, façade restoration, concrete repair, and building-envelope services.

This role provides leadership across project management, field operations, scheduling, manpower planning, safety, quality control, procurement, and project financial performance. The Operations Manager works closely with the General Manager, Project Managers, Superintendents, Foremen, estimating team, safety department, and administrative staff to ensure projects are properly planned, staffed, executed, and closed out.

The ideal candidate has strong experience managing multiple commercial construction projects, leading both office and field teams, and improving operational performance through accountability, planning, communication, and disciplined project controls.

**Supervisory Responsibilities**

• Lead, coach, and develop Project Managers, Superintendents, Foremen, and other operational personnel.
• Support the recruitment, interviewing, onboarding, and training of operations and field employees.
• Establish clear expectations, responsibilities, and performance goals for direct reports.
• Conduct regular performance reviews and provide timely coaching and corrective feedback.
• Assist with disciplinary actions and employee performance matters in accordance with company policies.
• Develop future leaders and promote internal advancement whenever feasible.
• Ensure operational teams are appropriately staffed to meet current project demands and planned growth.
• Build a culture centered on safety, quality, accountability, teamwork, responsiveness, and continuous improvement.

• **Key Responsibilities**
• **Operational Leadership**

• Oversee the daily operations of commercial waterproofing, façade restoration, concrete repair, and building-envelope projects.
• Ensure projects are completed safely, on schedule, within budget, and in accordance with contract requirements and company standards.
• Provide direction and support to Project Managers, Superintendents, Foremen, and field crews.
• Coordinate operational priorities across project management, field operations, estimating, safety, accounting, and administration.
• Lead regular operations meetings to review project status, schedules, manpower, costs, billing, change orders, risks, and client concerns.
• Establish and maintain consistent operational processes, procedures, documentation, and accountability.
• Identify performance gaps and implement corrective action plans.
• Support branch growth by ensuring operational capacity, systems, staffing, and resources are aligned with business objectives.

**Project Management Oversight**

• Review project scopes, contracts, budgets, schedules, specifications, drawings, estimates, and execution plans.
• Ensure proper project handoff from estimating and business development to operations.
• Confirm that Project Managers and field leaders understand scope, pricing assumptions, exclusions, schedule requirements, risks, and client expectations.
• Monitor project performance using job-cost reports, work-in-progress reports, schedules, production data, billing status, and margin forecasts.
• Ensure projects are properly staffed and supported with the required materials, tools, equipment, subcontractors, and access systems.
• Review project risks, delays, field conditions, productivity issues, and potential cost impacts.
• Assist Project Managers with complex client, contract, subcontractor, supplier, schedule, and field issues.
• Ensure RFIs, submittals, change orders, notices, daily reports, safety documents, and project correspondence are completed accurately and on time.
• Monitor change-order development, pricing, approval, tracking, and billing.
• Ensure punch lists, warranties, closeout documents, and final billing are completed promptly.

**Field Operations and Workforce Planning**