General Manager (62508)

## Description

**About Accion Performance:**

Accion Performance is the science of supply chain and a Morales Group company. We take logistics to the next level by helping manufacturers and distribution centers control their supply chain operations. We design performance-based operational approaches that increase productivity and achieve operational objectives — allowing our customers to focus on core business objectives. Learn more: <https://accion.work/>

**Why Accion Performance?**

We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.

If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.

**The Position:**

The General Manager is a senior executive responsible for the full operational and commercial leadership of a multi-service logistics and supply chain solutions operation encompassing Value-Added Services (VAS), Business Process Outsourcing (BPO), Third-Party Logistics (3PL), including pallet in pallet out, just in time fulfillment, and ecommerce fulfillment. This role drives probability growth, operational excellence, and client satisfaction while developing high-performing teams and ensuring compliance across all business units. The General Manager actively supports revenue growth by ensuring the division remains “Sales Ready” at all times while acting as the primary face and ambassador of the organization.

**The Duties:**

**Strategic Leadership & Business Development**

• Develop and execute annual and multi-year strategic business plans
• Lead commercial growth by identifying new clients, markets, and service opportunities
• Build and sustain C-suite and senior-level client relationships
• Drive contract negotiations, renewals, and expansion of existing accounts
• Represent the organization in industry forums, trade associations, and networking events
• Monitor market trends, competitor activity, and emerging technologies to inform strategy
• Collaborate with the executive team on M&A evaluation and integration activities
• Develop pricing strategies aligned with value delivery and margin targets

### **Operational Excellence — Warehousing**

• Provide strategic oversight of warehouse operations, including inbound, outbound, storage, and inventory management, through site leadership teams
• Direct the implementation and optimization of WMS/TMS platforms to enhance visibility, control, and scalability
• Hold site leadership accountable for SLA compliance, KPI achievement, and continuous improvement performance
• Guide capacity planning, space utilization, and capital investment decisions in partnership with warehouse leaders
• Ensure adherence to HSEQ standards by establishing policies and monitoring execution across all locations
• Oversee inventory governance, including accuracy, cycle counting, and loss prevention programs

###
### **Operational Excellence - VA**

• Oversee VAS operations (kitting, pick-and-pack, labeling, rework, assembly) through site-level leadership
• Establish performance standards and ensure execution through operational managers
• Drive continuous improvement initiatives (Lean, Six Sigma, 5S) within VAS functions to improve efficiency and reduce waste
• Monitor KPI performance and ensure alignment with customer requirements and SLAs
• Support scalability and process standardization across VAS operations to meet changing business demands

**3PL Network & Supply Chain Management**

• Lead end-to-end supply chain operations, including 3PL network, warehousing, transportation, and fulfillment.
• Manage and optimize relationships with 3PL partners, carriers, and vendors, including contracts and SLAs.
• Oversee inventory planning and distribution to balance service levels and cost efficiency.
• Monitor KPIs (on-time delivery, fill rate, cost per order) and drive performance improvements.
• Develop and execute transportation strategies across all modes.
• Ensure system integration and visibility across WMS, TMS, and ERP platforms.
• Collaborate cross-functionally to align supply chain with business goals.
• Lead budgeting, cost control, and continuous improvement initiatives.
• Build and manage high-performing operations teams.

**Business Process Outsourcing (BPO)**

• Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy
• Define and enforce service delivery frameworks, SOPs, and quality benchmarks
• Ensure technology platforms, automation tools, and workflows meet client requirements
• Oversee transition and transformation projects for new BPO contracts
• Lead client onboarding, solution design, and operational implementation for new accounts
• Drive adoption of RPA, AI, and digital tools to enhance BPO productivity and profitability
• Manage client governance forums including regular reporting and performance reviews
• Monitor BPO-specific compliance requirements including data security and privacy (GDPR, ISO, GMP, ISF)
• Identify and capitalize on cross-selling opportunities between service line customers and vendors. Supp
• Negotiate freight contracts and oversee carrier performance that directly affects customers

**Financial Management**

• Own the full P&L across all business units with accountability for revenue and margin
• Develop annual budgets, rolling forecasts, and long-range profitability plans
• Monitor cost structures vs customer pricing and drive productivity improvements to protect margin
• Approve capital expenditure and manage ROIC across the asset base
• Assist the CFO in collections when necessary
• Develop a Cost Conscience organization to empower staff to make sound decisions that benefit the organization
• Establish departmental monthly reporting and monitor financial performance to report to the Board and Executive Committee
• Ensure timely and accurate billing through systematic excellence and staff training by assuring all transactions are captured
• Conduct regular commercial reviews with clients to address profitability and risk