Remote Legal Customer Service Representative (CSR)

## Description

*Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits?* The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. **This is a remote work from home position.**

**Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.**

**Essential Functions:**

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

## Qualifications
**Required Skills/Abilities:**

• Must be able to talk on the phone and type at the same time
• Excellent reading, writing, and verbal communication skills including active listening
• Must pass a background check and typing test with a minimum typing speed of 35WPM
• Must have a quiet area for a home office away from noise and distractions
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Ability to sit for a long period of time.
• Reliable and dependable attendance.

**Education and Experience:**

• This job requires a minimum of a high school diploma or G.E.D, **and two years of telephone customer service or previous call center experience.** Associate's degree is preferred.
• Telephone experience is required. Auto dialer experience is highly preferred.
• Experience using computers and performing data-entry functions.
• Bilingual ability in English and Spanish is a plus.

**Physical Requirements:**

• Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

**Remote Work from Home Requirements:**

• Not all positions are remote; some require that the employee work in the office.
• Must have a desk, chair and basic essentials to work from home.
• Must have a quiet work area without noise or distractions.
• Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed.
• Must be logged onto your work computer and able to answer calls during your normal work hours.
• Remote workers must be based in the United States and **must reside in one of the following states:** FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV