Assistant GM Clinton

## Description

The **Assistant Manager** will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

Hours: Monday to Thursday - 2pm to 10pm and Sunday - 9am to 5pm

**Essential Duties and Responsibilities**

• Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff always provides a superior customer experience.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues, and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

**Benefits**

• **FREE Black Card Membership!**
• **Paid Time Off (PTO)**
• **Health Insurance - First of the month following hire date**
• **Medical & Prescription drug plans**
• **HSA (Health Savings Account)**
• **Dental**
• **Vison**
• **Life/AD&D**
• **Voluntary Short Term Disability (STD)**
• **Voluntary Long Term Disability (LTD), and other additional voluntary benefits!**
• **401k plan after 3 months of service**

## Qualifications
**Qualification Requirements**

• Must have a satisfactory background check.
• Superior customer service skills, preferably in the fitness industry.
• Punctuality and reliability is a must.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency.
• Hard working, enthusiastic, energetic, upbeat, and positive attitude!
• Strong problem resolution skills.
• Current CPR Certification required (employer-provided).
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

**Physical Demands**

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.