GM Evanston

## Description

***Lead a team, Build a culture, Grow a business!***

As a General Manager with Planet Fitness, you won’t just run a club — you’ll create an energetic, welcoming environment where members feel motivated and your team feels inspired to grow. You’ll oversee all aspects of club operations while delivering an exceptional Judgement Free member experience, drive membership growth, operational excellence, and financial success.

In this leadership role, you’ll recruit, coach, and develop a high-performing team while creating a positive culture built around teamwork, accountability, and outstanding customer service. You’ll create “Raving Fans” by ensuring members enjoy a clean, welcoming, and motivating environment every time they visit the club.

As part of one of the fastest-growing Planet Fitness franchise groups in the country, this is an exciting opportunity for a driven leader who is passionate about developing people, building strong teams, and growing their career with a company that promotes from within.

**Why Join Us**

• Be part of one of the largest and fastest-growing Planet Fitness franchise groups in the country.
• Join a team that is passionate about creating a Judgement Free environment where members and employees can thrive.
• Grow your career with a company that invests in employee development, leadership growth, and promoting from within.
• Make a meaningful impact by helping people feel stronger, healthier, and more confident every day
• Work in a fun, fast-paced, and team-oriented environment where your contributions are valued

**Perks & Benefits**

• Comprehensive Medical available for all employees including access to a confidential Member Assistance Program (MAP)
• Dental & Vision Insurance options for full time employees.
• Employer-paid Basic Life and AD&D insurance for full-time team members
• Employer-paid core Short-Term and Long-Term Disability coverage automatically provided for full-time employees, with additional buy-up options available
• 401(k) retirement plan with company match
• Access to additional voluntary benefits, including Critical Illness, Hospital Indemnity, Accident, Legal plans, HSA Account, and Commuter Accounts.
• FREE Black Card Membership
• Paid Time Off for full time team members.

**Total Compensation Package**

• Salary: $35,000 to $39,500 annually
• Bonus: $1,000 per month, average success rate is 90
• Paid Time Off: 3 weeks
• Benefits Coverage by Employer at 65% to 80% depending on selections

**Job Summary**

Under the direction of the District Manager, the General Manager is responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience, as well as a financially successful club. The GM position is a key member of our team and is responsible for daily club operations, ensuring “Raving Fans” service!

**Schedule**

• Monday - Friday: 9:00AM - 5:00PM
• Full-Time
• 8 - Hours

• **Essential Duties and Responsibilities**
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for recruiting, hiring, training, and developing a high performing staff, consisting of Assistant Managers, Member Service Representatives, and Trainers.
• Maintain a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Provides leadership for employee relations through effective communications, coaching, training, and development.
• Provides leadership for problem resolution to facilitate fast improvements and improved working relationships.
• Scheduling and supervising staff.
• Timely and accurate payroll records and submitting of payroll to HR.
• Member Service and Trainer oversight - Ensuring staff is always providing a superior customer experience, including resolving member situations.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Document and report all accidents and incidents. Aids patrons in daily operation of equipment and answers questions concerning operation of equipment.
• Ensures center rules, safety standards and sanitation requirements are followed. Oversee cleanliness and maintenance of facility.
• Timely and accurate inventory and managing of supplies, staying within specific budget based on club requirements.
• Track statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Other responsibilities as asked by management.

## Qualifications
**Qualifications**

• Must have Assistant General Manager experience in the health fitness industry.
• A passion for fitness and health!
• Upbeat and positive attitude.
• Demonstrated relationship management and team oriented.
• Detail-oriented and high analytical thinking with proven ability to problem-solve.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co- workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Strong business acumen.
• Intermediate Microsoft Office skills and ability to learn company specific programs.
• High School diploma/GED equivalent required.