Medical Patient Balance Collector

## Description

**Job Summary:**

The Medical Patient Balance Collector plays a key role in the financial health of Echota Billing Services, LLC by managing and collecting outstanding patient balances in a professional, courteous, and efficient manner. This position ensures timely follow-up on patient accounts, accurate posting of payments, and clear communication to help patients understand their financial responsibilities. The ideal candidate demonstrates integrity, empathy, and precision in every patient interaction.

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**Primary Responsibilities:**

• Review and monitor patient accounts for outstanding balances following insurance payments and adjustments.
• Contact patients via phone, email, or mail to collect payments or set up payment arrangements.
• Explain patient statements, insurance remittance details, and remaining balances in a clear and professional manner.
• Maintain accurate documentation of all collection activities and patient communications in the billing system.
• Verify and update patient demographic and insurance information as necessary.
• Process payments and post transactions accurately and promptly.
• Identify and escalate disputed or unresolved accounts for management review.
• Ensure all collection activities are conducted in compliance with HIPAA regulations and company confidentiality policies.
• Collaborate with the billing and credentialing teams to resolve payment or posting discrepancies.
• Provide exceptional customer service while maintaining a professional and empathetic demeanor.
• Meet established performance goals for collections, call volume, and account resolution.
• Follow all policies and procedures set forth by Echota Billing Services.
• Other duties as assigned by supervisor.

## Qualifications
**Education:**

• High school diploma or equivalent required.
• Associate degree in business, healthcare administration, or related field preferred.

**License/Certifications:**

• No professional license or certification required.

**Experience:**

• Minimum of 1–2 years of experience in medical billing, patient collections, or revenue cycle management.
• Familiarity with medical billing software systems (e.g., eClinicalWorks or similar EHR systems) preferred.
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple accounts efficiently while maintaining attention to detail.
• Knowledge of insurance billing processes, payment posting, and patient financial responsibility.
• Professional, compassionate approach to patient communication.

**Physical Requirements:**

• Frequent interaction with clients, medical providers, and external partners.
• May involve sitting for long periods and working on a computer.

**Work Environment:**

• Office or remote environment (depending on the role).
• Requires discretion, empathy, and professionalism when handling sensitive information.

**This position may have care of or contact with Indian children.**

**Applicants must meet the stated minimum qualifications for the position as listed in the job posting. In the event of a tie, we reserve the right to give preference to qualified UKB Tribal members or other Native American applicants.**

**The statements contained herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary to meet organizational needs.**