Deputy Security Guard Supervisor (46941)

## Description

Under the general supervision of the Security Manager/Chief Facilities Management Officer provides technical supervision of the security personnel. Provides Security Services to assure the protection of life and property at Winslow Indian Health Care (WIHCC) and Dilkon Medical Center (DMC). Maintains liaison with Administration and department managers in absence of Security Manager.

Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

*This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.*

**Essential Duties & Responsibilities:**

• Maintains regular attendance and punctuality.
• Improves staff effectiveness by motivating, coaching, counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, appraising job tasks and results in a timely manner, and approving time sheets.
• Assists in the supervision of personnel, which includes work allocation, schedules, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Assigns work schedules for DMC, WIHCC and Leupp satellite clinic to maintain security coverages. Plans daily post and patrol assignments, monthly work schedules, and prioritize work assignments.
• Assigns and issues general instructions and orders concerning new, revised or special regulations and requirements.
• Checks daily logs and incident reports daily. Reviews and forwards to supervisor.
• Makes periodic inspections of security operations to ensure the program is carried out in an effective and efficient manner.
• Maintains liaison with federal, state, city, and other law enforcement agencies.
• Coordinates the activity of the Security Department with those of the operating and staff activities of the DMC, WIHCC and Leupp.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Attends department meetings and provide reports to staff.
• Conducts training on shifts to evaluate the job knowledge of the security force. Evaluates performance of the force to determine effectiveness of training and advice and assistance in improving performance.
• Responds to all emergencies during external and internal disasters and reports to all appropriate healthcare facility emergency codes.
• Monitors access to all restricted areas of the healthcare facilities and buildings.
• Maintains accurate, clear and legible incident reports and documents investigatory steps and results including departmental activity logs and shift activities.
• Attends and satisfactorily completes all required training as assigned and required.
• Will assist in updating and scheduling in timekeeping electronic system.
• Trains new officers.
• Provides overall protection of company assets.
• Interacts with local law enforcement agencies as required
• Requires completion of tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

## Qualifications

**Minimum Qualifications:**

High School Diploma or GED required. Five years of related security, law enforcement, or military experience. Must possess a valid CPR/First Aid Certifications within nine months of hire. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

**Knowledge, Skills, Ability**

• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of duties and responsibilities of the position.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
• Knowledge of security concepts and practices.
• Knowledge of established rules, procedures and methods of facility operations, protective responsibilities over property, employees, patients and visitors.
• Knowledge of applicable safety devices utilized in the Security Services.
• Skills in writing reports, evaluations, etc.
• Ability to lead and guide the work of others.
• Ability to exercise initiative and judgement in carrying out assignments or making decisions within scope of responsibilities.
• Ability to use security equipment such as radios, batons, handcuffs, mace, etc.
• Ability to solve practical problems.
• Ability to cope with high stress situations in a competent, non-threatening non-confrontational and professional manner.
• Ability to attend all mandatory trainings and security trainings required by WIHCC
• Ability to maintain confidentiality of highly sensitive information.
• Ability to wear protective clothing or gear.
• Ability to work in a setting involving everyday risks or discomforts which require normal safety precautions used in security guard duties.
• Ability to safely use tools of the position such as handcuffs, baton, pepper spray, fire extinguisher.
• Ability to interact effectively with a wide variety of individuals utilizing interpersonal skills.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
• Ability to accept and learn from feedback.
• Ability to effectively communicate both in written and verbal.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to multitask and perform well under pressure.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

**Physical Demands:**

While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 100 pounds.

**Work Environment:**

Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate.

**As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants. If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.**