Dealership Service Manager

## Description

**GreenMark Equipment is the premier John Deere dealership** in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

**GreenMark offers the following benefits:**

• Excellent health benefit package begins 1st day
• Paid Holidays
• Paid Time Off
• 401k with company match
• Incentive and team bonuses

**Training and Growth:**

GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. **If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best!**

**Purpose:**

Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control.

**Responsibilities**

• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Communicates, enforces and monitors service department processes to ensure customer satisfaction
• Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives
• Executes service department marketing plan with the direction from aftermarket manager and marketing manager
• Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Assists with the development and training of service personnel and completes performance reviews of service staff
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere products

## Qualifications
**Experience, Education, Skills and Knowledge**

• 3+ years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience with small tractors, lawn equipment, & motor sports
• Experience analyzing and interpreting internal reports
• High School Diploma, GED, or equivalent experience required; Associates degree preferred

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