Dispatcher (Night)

## Description
The Fleet Manager is responsible for dispatching loads to our customers.

***Schedule***

• This is an In-Office position working a rotating schedule and is as follows
• Week 1 work Monday, Tuesday, off Wednesday and Thursday, and work Friday, Saturday, and Sunday
• Week 2 off Monday and Tuesday, work Wednesday and Thursday, and off Friday, Saturday, and Sunday

• Night Shift time is 6 PM to 6 AM
• ***A Day in the life of a Fleet Dispatcher:***

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

**Additional Responsibilities:**

• Carry out other duties assigned by CSC Manager as required

## Qualifications
**Education & Experience:**

• High School Education or equivalent
• One year experience dispatching or in the customer service area

**Knowledge, Skills and Abilities:**

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

**Physical Requirements:**

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)