Lead Career Counselor

## Job Descriptions

**SEIU UHW-WEST & Joint Employer Education Fund**

**Position Description**

**Job Title:** Lead Career Counselor

**Classification:** Exempt

**Department:**Regions outside of California

**Reports to:** Assistant Director, Regional Programs

**SEIU UHW-West & Joint Employer Education Fund**

The Education Fund is a non-profit partnership between six Locals of the Service Employees International Union (SEIU) and 22 Healthcare Industry employers, serving the education and training needs of 100,000 eligible workers. Our mission is to empower our diverse healthcare workforce to advance in a changing environment through innovative education and training solutions. Our program and budget have doubled in scale over the last five years to provide career advancement and continuing education services to 20,000 learners annually, and we are positioned for continued growth with new partners and funding.

**Principal Purpose of Job**: Provides career and education counseling to SEIU members located in Oregon, Washington, Nevada and Colorado interested in advancing in the healthcare field. Also, facilitate theimplementation of education and training programs for healthcare workers represented by SEIU UHW-West and other union members who are eligible for Education Fund services.

**Level of Authority:** Performs routine duties independently, setting priorities and scheduling own work under the general direction of the Director/Assistant Director and in accordance with Ed Fund policies and procedures. Responsible for exercising good judgment, follow-through, good customer service, and management of priorities where failure to address issues on a timely basis could have a serious impact on the effective operation of the Education Fund.

**Work Environment**

Most of the work is performed in a fast-paced office setting with frequent interruptions and with the need to interact with a diverse group of people and to handle a variety of tasks. Work assignments often require travel to different and distant locations

**Lead Job Functions**

• Under the supervision of the director(s), serve as a resource to new staff by supporting their onboarding and training. Familiarize themselves with Education Fund systems as they relate to the day-to-day tasks of their respective roles.
• Facilitate and provide opportunities for new staff to shadow responsibilities for respective role.
• Must be able to demonstrate service excellence and culture of the Education Fund in their respective role.

**Essential Job Functions**

• Bilingual (Spanish Preferred)
• Responsible for providing guidance in Career, Education, and Job Readiness Counseling, Coaching, and Case Management to a diverse caseload of learners with various barriers to secure successful outcomes.
• Assesses the interests, educational background, and career goals of eligible members and provides guidance as to the steps needed to achieve their goals.
• Practice preferred Education Fund Coaching Methodology when engaging learners
• Refers those who do not meet criteria for specific training programs to explore other Ed Fund programs that will provide program readiness for partnered/union members.
• Participates in the creation and facilitation of presentations/workshops for healthcare

employees.

• Supports outreach and recruitment plans, based on knowledge of employer facilities -- their employees, work culture, union characteristics and the labor-management environment.
• Screens applicants for basic eligibility, collects and analyzes relevant data.
• Responsible for understanding and communicating local labor market data (LMI) to provide career and educational guidance.
• Remain current in all program details and program processes to clearly communicate program details with learners to support their decision-making process
• Works with Education Fund staff to support the learners while in the program and provides case management.
• Responsible for all data entry and case management for learners in programs, to ensure accurate monthly, quarterly, and annual reporting. A minimum of one check-in and case note per learner on a monthly basis.
• Maintain member electronic files. Document participation, completions (training certificates, credentials, degrees) and outcomes as necessary, per various program guidelines.
• Have an awareness of caseload at all times to ensure that all learners are part of case management responsibilities by pulling caseload reports in Salesforce
• Performs other tasks and responsibilities as assigned by the Director/Assistant Director.
• Completes counseling sessions and learner calls that meet the qualitative and quantitative organizational goals.
• Proactively collect success stories from learners across programs
• Collaborate with the program teams as requested to review documents used for learners and Career Advice team
• Review Salesforce reports and adjust as needed for the case management needs of the Career Advice Team
• Work on all program-related programs as requested by the AD
• All program documents are updated and available in Sales Force library for Career Advice team to use
• Leader on the Career Advice team, providing ongoing mentorship to the team by being readily available for team-based needs.
• Minimum of 25 hours per week with learners, including updating Calendly availability to reflect learner needs and program openings.
• Onboard/train newly hired Career Counselors in a timely manner through shadowing and mentorship opportunities as approved by AD.
• Effectively communicate with AD and department leaders to discuss regional learner needs and concerns to ensure regional team has what they need for impactful interactions

## Qualifications
**Qualifications and Capabilities**

• BA/BS degree required (A degree in career counseling or associated field is required).
• Experience and knowledge of college prerequisites and requirements.
• Knowledge of healthcare occupations and skill requirements.
• Experience within a union and/or healthcare environment preferred.
• Ability to conduct various forms of basic and vocational skills testing.
• Ability to work with a diverse membership is essential.
• Ability to actively listen and adapt to meet the needs of the learners.
• Demonstrate professionalism and commitment to provide a positive experience for the learners.
• Must be able to work independently and develop relationships with educational institutions, unions, and healthcare employers.
• Must be committed to working within a labor-management partnership environment.
• Flexible to accommodate changing work requirements.
• Strong written, oral, Microsoft Office, organizational, and problem-solving skills.
• Ability to work well as part of a team.
• Effective time management to build capacity for an increased caseload prior to program launches.
• A valid driver’s license, insurance and automobile in good working order will be required.
• Must be able to work in required time zones outside of California.

**Physical Demands**

• Ability to drive and move from one site to another for extended periods.
• Ability to sit at a workstation for extended periods.
• Ability to lift and carry up to 35 lbs.

**Other**