Aftermarket Outside Sales Rep in North America (63077)

## Description

**Aftermarket Outside Sales Representative – North America**

**Location:** Reading, PA or Indianapolis, IN preferred. Remote or hybrid arrangements may be considered.

**Travel:** Approximately 50%, primarily throughout North America

**About the Role**

Reading Bakery Systems is seeking an Aftermarket Outside Sales Representative to support and grow relationships with our established North American customer base.

This field-based sales position will focus on visiting customers who currently operate RBS equipment, understanding their operational and equipment needs, and identifying opportunities for replacement parts, recommended spare parts packages, service support, equipment audits, upgrades, maintenance solutions, and smaller aftermarket projects.

The successful candidate will combine strong relationship-building and consultative sales skills with a practical understanding of industrial equipment. This role will serve as an important connection between our customers and internal Customer Care, Parts, Service, Engineering, and Project teams.

**Key Responsibilities**

• Travel throughout North America to visit existing customers, strengthen relationships, and understand their equipment and operational needs
• Develop and manage sales opportunities within RBS’s established installed customer base
• Identify opportunities for replacement parts, recommended spare parts packages, service support, equipment audits, upgrades, maintenance solutions, and aftermarket projects
• Prepare, present, and follow up on quotes for parts, service work, and customer care opportunities
• Serve as a customer-facing representative for RBS aftermarket products and services
• Build lasting customer relationships through regular communication, site visits, and timely follow-up
• Coordinate with Customer Care, Parts, Service, Engineering, and Project teams to develop accurate and practical customer solutions
• Communicate customer feedback, concerns, equipment needs, and sales opportunities to internal teams
• Maintain consistent follow-up to ensure customer requests and sales opportunities do not fall through the cracks
• Document customer visits, opportunities, quotes, and follow-up activities in the company CRM
• Support Customer Care performance goals, including sales targets, responsiveness, quote conversion, follow-up, and customer satisfaction

## Qualifications
**Qualifications**

• At least three years of experience in outside sales, technical sales, aftermarket sales, parts sales, customer care, field service, or industrial equipment support
• Experience working with OEM machinery, engineered equipment, or food-processing equipment preferred
• Strong customer relationship, account development, and consultative selling skills
• Ability to understand technical customer needs and communicate them clearly to internal teams
• Experience preparing, presenting, and following up on customer quotes
• Strong organizational, communication, and follow-through skills
• Comfortable working independently and managing a regional travel schedule
• Ability and willingness to travel approximately 50% throughout North America
• Experience using CRM and ERP systems and Microsoft Office applications preferred
• Ability to identify customer needs and recommend practical aftermarket solutions