Leasing Manager (2691)

## Description

**JOB SUMMARY**: The Leasing Manager is responsible for professionally leasing rental apartments to maximize income and achieve property occupancy goals, ensuring that the leasing sales process is followed correctly.

**VALUES MODELED**: All employees are expected to bring our values to life every day by demonstrating

• **RESPECT**: Treat people with courtesy and kindness, valuing inclusion and diversity.
• **ACCOUNTABILITY**: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• **INTEGRITY**: Act with honesty, honor, and transparency in all activities.
• **SERVICE**: Be socially conscious, proactive thinkers, committed to improving well-being.
• **EXCELLENCE**: Strive for excellence, adapt, innovate, and exceed expectations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Manage day-to-day leasing operations of the property**

• Maintain complete and accurate property files and records.
• Respond timely to prospective resident telephone calls and internet leads.
• Review all rental and move-in files for accuracy and input new residents into Yardi.
• Enter daily leasing activity into the leasing system daily.
• Promptly attend to resident comments and/or complaints.
• Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.
• Inspect make-ready apartments prior to move-in.
• Review all lease files prior to move-in for accuracy and completeness.

Support the property manager’s efforts to manage marketing and leasing for the property

• Understand the market and any other aspects of the sub-market that could impact occupancy and/or income.
• Assist in the creation of marketing surveys and any other tools.
• Supervise the leasing tours and closing techniques to achieve the best possible closing ratios.
• Responsible for leasing apartments, improving occupancy, and generating traffic.

**Manage leasing personnel**

• Create, mentor, and manage a cohesive property management team in accordance with policies.
• Coordinate orientation and ongoing training programs for leasing staff.
• Perform other duties as requested to support property operations.

## Qualifications

**EDUCATION/EXPERIENCE**

• High school diploma or GED.

**COMPETENCIES**

• Minimum two years of property management industry experience. CAM, ARM, or CCRM certification (Preferred).
• Strong communication and customer service skills. Proficient in Microsoft Word, Outlook, and Excel.
• Experience in conducting Internet searches and using online calendars and databases.

**Key Qualities**

• Customer-focused with strong interpersonal skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proven ability to lead and manage a team.
• Adaptable and responsive to market changes.
• Commitment to delivering exceptional service to residents and stakeholders.