Maintenance Tech (3137)

## Description

**JOB SUMMARY**: As a Maintenance Technician at AG Living, you play a pivotal role in ensuring the optimal functioning, safetmulti-family property. Your technical expertise, problem-solving abilities, and commitment to excellent customer service are essential in addressing maintenance requests, performing repairs, and upholding a high standard of living for our residents. Your responsibilities will encompass a diverse range of maintenance tasks, emergency response, preventive maintenance, unit turnover, customer service, safety and compliance, documentation, vendor and partner relationships, and team collaboration.

**VALUES MODELED**: All employees are expected to bring our values to life every day by demonstrating

• **RESPECT**: Treat people with courtesy and kindness, valuing inclusion and diversity.
• **ACCOUNTABILITY**: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• **INTEGRITY**: Act with honesty, honor, and transparency in all activities.
• **SERVICE**: Be socially conscious, proactive thinkers, committed to improving well-being.
• **EXCELLENCE**: Strive for excellence, adapt, innovate, and exceed expectations

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Maintenance and Repairs**

• Execute a variety of maintenance and repair tasks, covering plumbing, electrical, HVAC, carpentry, appliance repairs, and general building systems.
• Diagnose and troubleshoot issues to implement effective solutions for maintaining property functionality.

**Emergency Response**

• Respond promptly to maintenance emergencies, ensuring resident safety and property integrity.
• Address urgent issues such as plumbing leaks and electrical outages with efficiency and professionalism.

**Preventive Maintenance**

• Conduct routine inspections and preventive maintenance tasks to identify and address potential issues.
• Uphold proper upkeep of property equipment, systems, and common areas.

**Unit Turnover**

• Prepare vacant units for new residents by completing repairs, replacements, and cosmetic improvements.
• Ensure move-in readiness, addressing plumbing, electrical, painting, and other maintenance needs.

**Customer Service:**

• Provide exceptional customer service, addressing maintenance requests, inquiries, and concerns promptly.
• Foster positive interactions to ensure resident satisfaction.

**Safety and Compliance**

• Adhere to safety protocols, property policies, building codes, and regulations.
• Maintain a safe work environment, utilizing appropriate personal protective equipment.
• Inform appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests, and others.

**Documentation**

• Document all maintenance activities, including repairs, inspections, and preventive maintenance tasks.
• Maintain accurate records of work orders, materials used, and hours worked.

**Vendor and Partner Relationships**

• Collaborate with external contractors and vendors for specialized repairs, ensuring quality work and timely completion.

**Team Collaboration**

• Work closely with property management, leasing staff, and other team members to coordinate maintenance efforts and prioritize tasks.

## Qualifications

**COMPETENCIES**

• Your role demands proven experience in maintenance, repairs, or a related field, showcasing strong technical skills in plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Possess excellent problem-solving skills
• Effective communication for resident and team interactions
• Efficient time management,
• Thorough understanding of safety regulations and maintenance best practices.

**Key Qualities**

• Technical proficiency in various maintenance disciplines
• Exceptional problem-solving abilities
• Strong communication skills for resident and team interactions
• Effective time management and ability to prioritize tasks.
• Thorough knowledge of safety regulations and maintenance best practices
• Valid driver's license and reliable transportation.