SERVICE WRITER - Construction Equipment (46579)

## Description

**Job Title:** Service Writer / Admin

**Location:** Arnold Machinery

**Signing Bonus:** $2,000

**Position Overview:**

At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a **Service Writer / Admin**, you will play a key role in upholding our reputation for excellence. You’ll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.

**Key Responsibilities:**

• **Service Documentation & Job Closures:** Write up, monitor, and review service jobs, ensuring they are properly closed.
• **Warranty Management:** Determine machine warranty status and communicate accurately with customers regarding warranty coverage.
• **Repair Oversight:** Ensure repairs are completed within the quoted labor hours.
• **Authorization Management:** Follow proper authorization procedures for all service jobs.
• **Customer Interaction:** Communicate with customers to assess service needs, prioritize requests, and determine urgency.
• **Field Service Coordination:** Schedule and dispatch field service technicians to customer jobs based on priority.
• **Warranty Verification:** Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.
• **Work Scheduling & Updates:** Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.
• **Timecard Management:** Process timecards for technicians and maintain detailed service reports.

**Non-Essential Job Functions:**

• **Invoice Review:** Compare final invoices to service proposals to ensure customer satisfaction.
• **Administrative Support:** Assist with general administration within the Service Department.

**Desired Skills & Qualifications:**

We’re looking for candidates who have

• A proactive attitude with a strong work ethic and ambition.
• Exceptional attention to detail, with the ability to problem-solve independently.
• Proficiency in Microsoft Excel and Word, with solid mathematical skills.

**Physical Demands & Working Conditions:**

This role requires

• Ability to sit for extended periods while managing paperwork and answering phones.
• Frequent walking and mobility, including through uneven terrain.
• Strong communication skills, both in-person and over the phone or radio.

**Education & Experience:**

• High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.

**Benefits:**

At Arnold Machinery, we offer a comprehensive benefits package, including

• **Paid Sick Leave**
• **Paid Vacation**
• **Paid Holidays**
• **100% Company-paid Medical Premium for you and your family**
• **Dental and Vision Plans**
• **401K/Roth with company match**
• **Quarterly and Yearly Bonus Programs**
• **Company Stock for associates with 5+ years of service**

**Equal Opportunity Employer:**

Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made.

Arnold Machinery participates in E-Verify.