General Manager

## Description

You will run a location and lead the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationships with clients, and 3) delivering operational excellence to all clients.

**Responsibilities:**

• Team Building
• Recruiting, training, and developing associates
• Workforce planning regarding skill development and cross-training
• Managing associate performance for the long term
• Building a winning culture consistent with company values
• Client Relationship Development
• Understanding clients wants and needs and delivering services that meet those needs
• Ensuring that we are making responsible promises to clients
• Addressing and problem-solving client concerns in real-time
• Promoting and marketing the business and additional services to clients
• Operational Excellence
• Ensuring that we are keeping all of our promises to clients
• Ensuring all services exceed client expectations
• Maintaining the facility and equipment in working order
• Ensuring compliance with governing laws and regulations

**Performance Metrics:**

• Revenue
• Number of Strategic Clients
• Net Promoter Score

**Manager**

1. Training and Development - our Biscuits & Bath University® means our leaders are always learning and developing their skills
2. Develop a career – long term opportunities for advancement
3. Leadership Pipeline
4. Independence (we don’t micro-manage)

## Qualifications

• Bachelor’s degree or equivalent combination of training and experience
• Ten years of management experience
• A passion for service and love of dogs
• A high level of self-awareness and willingness to change
• A demonstrated ability to work effectively as part of a team
• Excellent verbal and written communications skills
• The ability to plan at least twelve months in advance
• An ability to multi-task
• High level of attention to detail
• Proficiency in Microsoft Office Suite and Internet savvy