Supervisor

## Description

You are responsible for supervising the dog care of a Biscuits & Bath location. You are responsible for resolving all day-to-day operational and client issues. This position requires that you be able to exercise discretion and independent judgment in significant matters as the job requires supervision of many associates.

**Key Responsibilities:**

• Overseeing dog care across all services
• WOWing two to three clients per day
• Communicating all relevant information to clients
• Supervising staff
• Resolving all client issues same day
• Ensuring that all special care instructions are being adhered to
• Attending to all incidents
• Maintaining the accuracy of all client and dog information
• Identifying additional services that would be of value to clients
• Maintaining the cleanliness and commercial concept of the desk, lobby, and storefront

**Performance Metrics:**

• Quality of dog care
• Quality and timeliness of task execution
• Frequency and quality of information communicated to clients
• Client loyalty

## Qualifications

• High School diploma or GED.
• Minimum of one year of customer service experience.
• Knowledge of Biscuits & Bath and a genuine interest in the well-being of dogs.
• Ability to juggle a variety of responsibilities, while balancing competing deadlines in a fast-paced environment.
• Excellent interpersonal and communication (both verbal and written) skills.
• High degree of independent decision-making and problem-solving capability.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work a varied schedule including days, evenings, weekends and holidays.
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint & Word) and Internet savvy.