Shuttle Driver

## Description

The Shuttle Driver is responsible for transporting guests to and/or from the hospital and local areas in a friendly, efficient, and courteous manner using safe driving practices. The Shuttle Driver is also responsible for maintaining the vehicle activity and maintenance logs.

## Qualifications

Duties and Responsibilities

• Operates vehicles that seat 16 or more people (including the driver).
• Provides timely shuttle service to customers.
• Personally, welcomes customers boarding the shuttle.
• Stops at designated points to load and unload passengers.
• Advises passengers of rules and regulations when necessary.
• Conducts shuttle inspection to ensure customer and employee safety and brings any defect/damage to the attention of the supervisor.
• Performs pre/post trip vehicle inspections as required.
• Maintains the vehicle’s appearance and notify the manager if the vehicle requires servicing.
• Knows and follows all traffic laws, rules, regulations, and ordinances.
• Maintains a clean, neat work environment.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help.
• Maintains appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
• Provides excellent customer service in every interaction.
• Maintains safe, clean and neat work environment by following standards and procedures.
• Maintains strict confidentiality related to work information (in accordance with HIPAA).
• Performs other duties as assigned.

Qualification and Requirements

• High School Diploma/ GED and 3 years of commercial and professional driving experience.
• Must possess a safe driving record.
• Must be able to work legally in the United States.
• Must pass background and drug screenings.
• Able to speak, read, and write English fluently.
• Required to meet immunization or health screening requirements.
• Knowledge of how to operate various types of passenger van motor vehicles.
• Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
• Passion for customer service and attention to detail.

Physical Requirements

• Willingness to work in the elements (heat, wind, snow, rain, etc.).
• Must be able to lift and/or move up to 50 pounds occasionally.
• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distance.
• Working flexible schedules and extended hours are sometimes required.