Micro Transit Operations Manager

## Description

**ABOUT US:**

At Pathway Resource Center (Pathway), we have been paving the way for the community for

nearly 25 years with a firm belief in the power of empathy and the potential for transformation.

We strive to not only address immediate needs but also to inspire individuals to become agents

of change within their own lives. We are committed to fostering, cultivating, and preserving an

ethical workplace with a culture of inclusivity. Our commitment includes an emphasis on

adaptability, ensuring that our team is attuned to the organization’s current culture. We

cultivate a positive, respectful and psychologically safe environment. We believe in the power of

cross-training, providing opportunities while emphasizing personal responsibility, and the

importance of allowing one’s work to speak for itself. Our strong foundation and extensive

experience, coupled with our established culture, positions us as a beacon of positive change in

the community.

The Transportation Operations Manager serves as the direct supervisor of the Transportation Drivers and Schedulers and manages the day-to-day operations of the D2S Micro Transit Program, while also contributing to the program’s growth and long-term strategy.

**REPORTS TO:** Director of Business Operations

**DUTIES AND RESPONSIBILITIES:**

### Staff Supervision & Evaluation

• Supervise and evaluate staff; Charter Fleet Drivers, D2S Fleet Services Transportation Coordinator & Trainer, D2S Micro Transit Coordinator, and Transportation Drivers.
• Conduct performance reviews: initial, 30-, 60-, 90-day, sporadic, and annual reviews for Transportation Drivers; annual reviews for Scheduler.
• Hold monthly meetings with Schedulers and Transportation Drivers to share updates and address issues.
• Conduct goal-setting sessions with drivers and provide coaching for professional growth.
• Partner with the D2S Fleet Services Transportation Coordinator & Trainer on new driver training and re-training as needed.
• Recommends transportation drivers for coaching, development, and training to the D2S Fleet Services Transportation Coordinator & Trainer and Director of Business Operations.
• Train the Director of Business Operations as backup in case of absence.

### Micro Transit Program Operations

• Coordinate day-to-day operations of the D2S Micro Transit Program, ensuring building accessibility, the Scheduler is onsite, and Transportation Drivers arrive for all shifts.
• Track and manage the scheduling and availability of the vehicle fleet.
• Support Schedulers and serve as a backup as needed; train new Schedulers when required.
• Monitor drivers in real time via GPS and follow up on route deviations or safety concerns.
• Collect and analyze rider feedback to identify service improvements.
• Conduct program assessments to ensure service quality, safety, and compliance.
• Provide actionable recommendations to improve safety, reduce liability, and support program growth.
• Coordinate with internal teams to fulfill transportation requests and scheduling needs.

### Fleet & Maintenance Management

• Ensure regular maintenance and timely repairs for the vehicle fleet.
• Escalate, monitor, and report repairs and preventative maintenance, ensuring timely resolution.
• Ensure license plates are renewed as required (August/January); request payment for renewal at least 30 days before expiration.
• Manage bus maintenance reporting and coordination of repairs.
• Oversee and support the exchange and purchasing process for the vehicle fleet; make recommendations for changes as needed.
• Secure the vehicle fleet daily and ensure vehicles are washed externally monthly and deep cleaned annually.
• Track and monitor fuel usage and fleet gas trends for reporting purposes.
• Schedule vehicle maintenance and submit repair forms to the CEO.

### Compliance & Quality Assurance

• Track and notify the CEO of drivers’ DOT physicals and drug screenings.
• Provides oversight and quality assurance for All Transportation Drivers, including monitoring internal fleet devices for compliance.
• Perform Quality Assurance reviews on driver performance and service delivery.

Maintain operational checks and balances to ensure efficiency and compliance.

• Report all D2S Micro Transit legal and partnership issues to the CEO.
• Submit quarterly reports (receipts, safety concerns, etc.) and monthly FTA data reports.

### Recruitment, Hiring & Training

• Manage all Transportation Drivers and Schedulers.
• Participate in the hiring process for Transportation Drivers and actively recruit or refer candidates as needed.
• Provide technical skill support to Transportation Drivers to increase business knowledge, reduce costs, increase productivity, and minimize risk.

### Community Engagement & Promotion

• Recommend and support marketing and promotional strategies for D2S Micro Transit.