Program Support Specialist

## Description

ABOUT US

At Pathway Resource Center (Pathway), we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation. We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of inclusivity. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization’s current culture. We cultivate a positive, respectful and psychologically safe environment. We believe in the power of cross-training, providing opportunities while emphasizing personal responsibility, and the importance of allowing one’s work to speak for itself. Our strong foundation and extensive experience,coupled with our established culture, positions us as a beacon of positive change in the community.

Position Summary

The Program Support Specialist provides administrative and program support to ensure the effective delivery of Pathway Resource Center's community outreach programs and services. This temporary, part-time position assists staff with daily program operations, participant communication, recordkeeping, data entry, and general office support. The ideal candidate is organized, dependable, compassionate, and enjoys working in a fast-paced nonprofit environment while serving diverse populations.

REPORTS TO: Director of Business Operations

DUTIES AND RESPONSIBILITIES

### Program Support

• Provide administrative support for daily program operations.
• Assist with participant, recruitment, registration, scheduling, and attendance tracking.
• Prepare program materials, packets, forms, and supplies.
• Attend community events to recruit participants.
• Maintain accurate program records and participant files.
• Assist staff with coordinating community outreach activities and special events.
• Support program setup, breakdown, and logistics as needed.
• Monitor inventory of program supplies and notify leadership when replenishment is needed.

### Administrative Support

• Answer and direct incoming phone calls and respond to general inquiries.
• Make phone calls and send emails
• Greet visitors, clients, volunteers, and community partners professionally.
• Perform data entry with a high level of accuracy.
• Prepare correspondence, reports, spreadsheets, and other documents.
• File and maintain electronic and paper records.
• Assist with copying, scanning, mailing, and other office functions.
• Support scheduling of meetings and maintain shared calendars as assigned.

### Communication & Customer Service

• Communicate professionally with staff, participants, volunteers, and community partners.
• Provide excellent customer service while maintaining confidentiality.
• Respond to participant questions and direct individuals to appropriate resources.
• Assist with distributing program information through phone, email, and other communication channels.

### Other Duties

• Assist other departments during community events and organizational initiatives.
• Perform additional duties as assigned in support of the organization's mission.

## Qualifications
# REQUIREMENTS

• High School Diploma or GED required.
• Previous experience providing administrative or program support preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic computer applications.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently while contributing positively to a team.
• Reliable transportation is preferred.
• Ability to successfully pass a criminal background check.

### Position Details

• Employment Status: Temporary, Part-Time
• Schedule: 4 hours per day (approximately 20 hours per week)
• Compensation: $17.00 per hour
• Now - December 18th, 20206

# ESSENTIAL SKILLS & ABILITIES
### Program Skills

• Ability to support multiple programs simultaneously.
• Strong organizational and coordination skills.
• Attention to detail and accuracy.
• Ability to prioritize work and meet deadlines.
• Flexibility to adapt to changing program needs.

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